Refund Policy

Last Updated: January 2025

At VertexFlowMesh, we strive to provide high-quality yoga and wellness services that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our website https://vertexflowmesh.com.

1. General Refund Policy

We want you to be completely satisfied with your purchase. However, due to the digital nature of many of our services and the personalized aspects of our wellness programs, refunds are handled on a case-by-case basis according to the guidelines outlined below.

2. Refund Eligibility by Product/Service Type

2.1 Single Yoga Classes

Drop-in or single class purchases:

• Cancellation more than 24 hours before class: Full refund or credit toward future classes
• Cancellation less than 24 hours before class: No refund, but credit may be issued at our discretion
• No-show: No refund or credit
• Instructor cancellation: Full refund or rescheduling option

2.2 Class Packages and Bundles

Multi-class packages (5, 10, 20 classes, etc.):

• Within 14 days of purchase with no classes attended: Full refund minus a 10% administrative fee
• After attending one or more classes: Refund for unused classes minus the value of attended classes at single-class rates and a 10% administrative fee
• After 14 days from purchase: No refund, but unused classes remain valid according to package expiration terms
• Expired packages: No refunds or extensions

2.3 Monthly Subscriptions

Recurring monthly membership:

• Cancellation before next billing cycle: No refund for current month, but subscription ends at the end of the paid period
• Cancellation after billing: No refund for current month; service continues until period end
• Technical issues preventing access: Prorated refund for days service was unavailable, subject to verification
• First-time subscribers: 7-day money-back guarantee if you are not satisfied (must cancel within first 7 days)

2.4 Annual/Long-Term Subscriptions

Yearly or multi-month commitments:

• Within 30 days of purchase with minimal usage (less than 3 classes): Refund of remaining months minus completed months at monthly rates and a 15% administrative fee
• After 30 days: No refund, but you may continue using services until subscription expires
• Medical circumstances: May be considered for partial refund with appropriate documentation

2.5 Digital Products (Videos, eBooks, Programs)

Downloadable or streaming content:

• Within 7 days of purchase with no access or download: Full refund
• After accessing or downloading content: No refund (all sales final)
• Technical issues preventing access: We will work to resolve the issue; refund only if resolution is not possible
• Defective or misrepresented content: Full refund within 14 days with proof of issue

2.6 Private/Personal Sessions

One-on-one coaching or instruction:

• Cancellation more than 48 hours before session: Full refund or rescheduling
• Cancellation 24-48 hours before session: 50% refund or rescheduling option
• Cancellation less than 24 hours before session: No refund
• No-show: No refund
• Instructor cancellation: Full refund or priority rescheduling

2.7 Workshops and Special Events

Multi-hour workshops, retreats, or special programs:

• Cancellation more than 30 days before event: Full refund minus a $25 processing fee
• Cancellation 14-30 days before event: 50% refund
• Cancellation less than 14 days before event: No refund, but credit toward future events may be issued
• Event cancellation by us: Full refund or transfer to alternative event

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at refunds@vertexflowmesh.com or call +350 12851265
2. Provide Information: Include your order number, date of purchase, reason for refund request, and any supporting documentation
3. Review Period: We will review your request within 3-5 business days
4. Decision Notification: You will receive an email with our decision and next steps
5. Processing Time: If approved, refunds will be processed within 7-10 business days to the original payment method

4. Non-Refundable Items and Services

The following are non-refundable under all circumstances:

• Gift cards and promotional credits
• Discounted or promotional purchases (sale items)
• Services already fully consumed or completed
• Membership fees after the applicable refund period has expired
• Digital products that have been accessed, downloaded, or used
• Administrative fees and processing charges
• Third-party services or products purchased through our platform

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refund will appear on your statement within 7-10 business days
• PayPal: Refund will be credited to your PayPal account within 3-5 business days
• Bank Transfer: Refund will be processed within 10-14 business days
• Store Credit: Available as an alternative to monetary refund (processed immediately)

Note: We cannot issue refunds to a different payment method or account than the one used for purchase.

6. Cancellation Policy

6.1 Subscription Cancellations

To cancel a recurring subscription:

• Log into your account and navigate to subscription settings
• Click "Cancel Subscription" and follow the prompts
• Or contact customer support for assistance
• Cancellation must be completed at least 24 hours before the next billing date to avoid charges
• You will retain access to services until the end of your current billing period

6.2 Class and Session Cancellations

To cancel a class or session:

• Log into your account and view your bookings
• Select the class/session and click "Cancel"
• Or contact us by phone or email
• Cancellation deadlines apply as specified in Section 2

7. Exceptional Circumstances

We may consider refund requests outside of the standard policy for exceptional circumstances, including but not limited to:

• Medical Emergencies: Serious illness or injury preventing participation (medical documentation required)
• Relocation: Moving to a location where our services are not accessible
• Technical Failures: Persistent technical issues on our end preventing service access
• Bereavement: Death of an immediate family member
• Service Quality Issues: Significant failure to deliver promised services

All exceptional circumstances are reviewed on a case-by-case basis and require supporting documentation. Approval is at the sole discretion of VertexFlowMesh management.

8. Credits and Vouchers

In some cases, we may offer store credits or vouchers as an alternative to monetary refunds:

• Credits can be used for any future purchases on our website
• Credits are typically valid for 12 months from issue date
• Credits are non-transferable and cannot be redeemed for cash
• Expired credits cannot be reinstated
• Credits may offer additional value compared to monetary refunds (e.g., 110% credit value)

9. Chargebacks and Disputes

If you have an issue with a charge, please contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks should be a last resort, as they can result in:

• Immediate suspension of your account and services
• Cancellation of any active subscriptions
• Loss of access to purchased content
• Potential legal action to recover costs and fees

We are committed to resolving disputes fairly and promptly when you work with us directly.

10. Changes to Services

We reserve the right to modify, update, or discontinue services at any time. In such cases:

• Active subscribers will be notified at least 30 days in advance
• You may cancel and receive a prorated refund for unused time
• We may offer alternative services or credits
• Discontinued digital content you have purchased will remain accessible for a reasonable transition period

11. Pricing Errors

In the event of a pricing error on our website:

• We reserve the right to cancel orders placed at incorrect prices
• You will be notified and given the option to complete the purchase at the correct price
• If you choose not to proceed, a full refund will be issued
• We are not obligated to honor pricing errors

12. Refund Timeline Summary

13. Customer Satisfaction Guarantee

Your satisfaction is important to us. If you are not satisfied with our services, we encourage you to:

• Contact our customer support team to discuss your concerns
• Provide feedback so we can improve our services
• Work with us to find a solution that meets your needs

We are committed to addressing issues and will make reasonable efforts to ensure you have a positive experience with VertexFlowMesh.

14. International Customers

For customers outside Japan:

• Refunds will be issued in the original currency of purchase
• Currency exchange rate fluctuations are not our responsibility
• Bank fees or international transaction fees are not refundable
• Refund processing times may be longer due to international banking procedures

15. Tax Refunds

If applicable taxes were charged on your purchase:

• Taxes will be refunded along with the product/service cost
• You may need to file for tax reclamation with your local tax authority for certain transactions
• We will provide necessary documentation to support tax refund claims

16. Promotional and Discount Refunds

For purchases made with promotional codes or discounts:

• Refunds will be issued for the amount actually paid, not the original price
• Promotional codes are non-transferable and cannot be reinstated after use
• Discounted purchases may have different refund terms as specified at time of purchase

17. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy. However, changes will not affect refund requests submitted before the modification date.

18. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond those outlined in this policy.

19. Contact Information

20. Acknowledgment

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy. If you have any questions or do not agree with this policy, please contact us before completing your purchase.

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